Always in direct dialogue with the customer and no conversation is alike – the task as a call center agent never loses excitement, because the tasks are performed in diverse fields and every day is open to new challenges. The agent serves as the first point of contact at customer service, he/she supports the customers by phone and in writing, and is always receptive when it comes to matters relating to the products or services offered. Proactive advice and sales talks are also part of the job. A high level of service oriented thinking, reasoning skills and a friendly and open mind are the basic requirements for this position. This is what makes the consulting competent, helpful and solution-oriented. In short, a call center agent always provides a positive customer experience.