The first contact with a potential customer, the sensitive handling of a complaint, the independent handling of a complaint – when people pick up the phone, they demand customer service. With our Inbound customer service, we have set ourselves goals that are no less than responding to the individual needs of each caller in an ideal way and thereby representing your corporate interests in a convincing way.
Our qualified Istanbul-based inbound call center team guides your customers through the ordering process, provides comprehensive telephone service via hotline, manages complaints and complaint requests of all kinds and, furthermore, serves specific sectors such as the insurance industry and insurance claims.
Direct Scouts Inbound customer service is available in German, English and Turkish. We guarantee our clients excellent language skills, mostly at native speaker level. Our agents are also well trained and prepared for the target markets, ways these markets operate, their cultural characteristics and verbal traditions.
Ozan Ün is your personal contact for the inbound area “Customer Service”: