Specializing in direct sales for over 10 years
EFFICIENT IN SALES. WARM IN CUSTOMER CARE. RELIABLE IN POTENTIAL ANALYSIS.
Direct Scouts Outbound builds customers and their trust in a sustainable way and with a focus on sales goals. Equipped with a wealth of experience in telephone communication, we give your sales portfolio new horizons and intensify customer relations efforts. We do that without using hotline bots or standard methods.
We support medium sized companies and corporations in German, English and Turkish languages, in the areas of telephone sales, customer care, customer recovery, market research & address qualification and in receivables management.
Benefit from the numerous advantages of our call center location Istanbul. The attractive relationship between labor costs and the qualifications of our agents, excellent language skills for your target markets and a very service-oriented mentality makes us one of the most attractive outbound call centers in Europe.
TELEPHONE SALES
Sales Services
From sales appointment management to sales lead development and new customer acquisition, all the way to customer loyalty.
THE DIRECT SCOUTS PLUS:
TELEPHONE DISTRIBUTION
TELEPHONE DISTRIBUTION
Whether sales support or independent sales measure: We are your partner for successful sales. With our Outbound Sales Services, we support your back office and offer the entire service spectrum of telephone sales. Our goals: To sustainably increase the sales of your products and services and to leave the best possible first impression on potential customers.
Our experienced outbound sales services team based in Istanbul handles making sales appointments and appointment management. We actively generate new leads on the phone, gain new customers B2C and B2B with our outbound expertise, and retain them long-term in your company. We are also available when flexibility and speed are important, for example when selling special offers.
Direct Scouts Outbound Sales Services are available in German, English and Turkish. We guarantee our customers excellent language skills, mostly at native speaker level, as well as over 10 years of experience in the field of telesales and sales back-office for a wide range of industries and company sizes.
Ozan Ün is your personal contact for the outbound area “Telephone Sales”:
CUSTOMER SERVICE
Customer Care Outbound
From welcome calls to cross-selling and up-selling to information campaigns for new products and customer surveys.
THE DIRECT SCOUTS PLUS:
CUSTOMER CARE
CUSTOMER CARE
Your sales team wins new customers – we make sure they stay loyal to your company for a long time. Telephone customer care is one of the key levers for profiling as an innovator, increasing sales, and ensuring customer satisfaction. Our goal here is to build and strengthen trust through direct, customer-facing customer contact.
Our communicative customer care outbound team based in Istanbul consolidates your new, still sensitive customer relationships from the moment of conversion. We welcome new customers with welcome calls and callbacks, uncover up- and cross-selling potential in our conversations, convert casual buyers into subscribers and offer additional services where it makes sense for the customer. We help to market new or updated products and services in customer dialogue and conduct surveys, including customer satisfaction surveys.
Direct Scouts Outbound Customer Care is available in German, English and Turkish. We guarantee our clients excellent language skills, mostly at the level of native speakers, as well as comprehensive preparation and training of our call center agents for authentic handling of existing customers.
Ozan Ün is your personal contact person for the outbound area “customer care”:
CUSTOMER RECOVERY
Customer Reactivation Services
From the customer recovery concept, through the open telephone communication, all the way to the return to a stable relationship with the customer.
THE DIRECT SCOUTS PLUS:
CUSTOMER RECOVERY
CUSTOMER RECOVERY
Once customers have built negative emotions towards your business or long ago decided against your products and services, there is no standard formula for recovery. With a lot of experience and intuition, we get in touch with disgruntled customers or re-establish contact with former customers. We set ourselves the goal of crystallizing the real reasons for the loss of confidence. This only works through a personal communication and listening.
Our experienced customer recovery team based in Istanbul accompanies you through the entire process of reactivation. It starts before the phone call. Together with you, we work out a customer recovery concept that provides our call center agents with options for action and thus optimally prepares them for the interview. In addition, only our most experienced employees conduct discussions in the field of customer recovery. After successful confidence building, we also initiate the return to a future-oriented customer relationship and look after your customers personally until the trust is completely restored.
The Direct Scouts Customer Reactivation Services are available in German, English and Turkish. We guarantee our clients excellent language skills, mostly at the level of native speakers, as well as a holistic approach to customer recovery that, as experience shows, ensures the best results.
Ozan Ün is your personal contact for the outbound area “Customer Recovery”:
MARKET RESEARCH & ADDRESS QUALIFICATION
Market & Address Services
From potential analysis of the market, telephone surveys to the creation and enhancement of address lists.
THE DIRECT SCOUTS PLUS:
MARKET RESEARCH AND ADDRESS QUALIFICATION
MARKET RESEARCH AND ADDRESS QUALIFICATION
The step before active sales: Only those who identify the right markets and target groups can successfully sell their products and services. And only when a target group definition becomes concrete addresses, your direct sales function can be performed. With our outbound team specializing in market research and address competence, we have set ourselves the goal of making the sales process as effective as possible, even before personal contact.
Our Market & Address Services Unit based in Istanbul will work with you to develop a market potential analysis based on telephone surveys in pre-defined areas. Have you already identified your most important markets? We make them concrete. Using address data that we collect or complete by phone.
The Direct Scouts Market & Address Services are available in German, English and Turkish. We guarantee our clients excellent language skills, mostly at native speaker level as well as quantifiable telephone surveys and reliable job training.
Ozan Ün is your personal contact for the outbound area “Market Research and Address Qualification”:
DEMAND MANAGEMENT
Billing Services
From the payment reminder over the telephone to insistent contact with debtors to collect the claims.
THE DIRECT SCOUTS PLUS:
DEMAND MANAGEMENT
DEMAND MANAGEMENT
There is hardly a trickier topic: if customers do not pay their bills on time, there can be many reasons. In most cases, it is carelessness that should not be a trigger for lasting damage to customer relationships. But those who do not want to pay for any services or products delivered must be reminded of the consequences. Our goal is to optimally support your receivables management through a personal telephone call without permanently damaging the relationships with your customers.
Our Istanbul-based qualified billing services team will contact your customers by phone to kindly reminder outstanding payments. If reminders are already issued, we follow it up over personal conversations and contact your defaulting customers regularly. In the debt collection phase, we go one step further and verbally enforce your financial rights with clear words.
Direct Scouts Receivables Management is available for German, English and Turkish speaking countries. We guarantee our customers excellent language skills, mostly at the level of native speakers, as well as assertiveness while at the same time being considerate of their customers.
Ozan Ün is your personal contact for the outbound area “Demand Management”:
ARE YOU INTERESTED IN OUR OUTBOUND CALLCENTER SOLUTIONS? AGREE NOW A DATE FOR CONSULTING.
We optimize the outbound sales together with you and make you a concrete offer based on our performance-based billing model.
CONTACT
DIRECT SCOUTS Istanbul Telek. Hizm. Ltd. Şti.
Halaskargazi Caddesi No: 145
Sait Kuran İş Merkezi Kat: 6
TR- 34371 Istanbul-Şişli Osmanbey
callcenter-istanbul@directscouts.com
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