Your sales team wins new customers – we make sure they stay loyal to your company for a long time. Telephone customer care is one of the key levers for profiling as an innovator, increasing sales, and ensuring customer satisfaction. Our goal here is to build and strengthen trust through direct, customer-facing customer contact.
Our communicative customer care outbound team based in Istanbul consolidates your new, still sensitive customer relationships from the moment of conversion. We welcome new customers with welcome calls and callbacks, uncover up- and cross-selling potential in our conversations, convert casual buyers into subscribers and offer additional services where it makes sense for the customer. We help to market new or updated products and services in customer dialogue and conduct surveys, including customer satisfaction surveys.
Direct Scouts Outbound Customer Care is available in German, English and Turkish. We guarantee our clients excellent language skills, mostly at the level of native speakers, as well as comprehensive preparation and training of our call center agents for authentic handling of existing customers.
Ozan Ün is your personal contact person for the outbound area “customer care”: